Terms and Conditions
PETER CAROL CANCELLATION COVER
(Please note: cover not available for passengers aged 78 & over)
In taking out our optional cancellation cover you will only be able to claim if illness occurs for the first time after confirming your booking. (In the event of making a claim you will need to produce a medical certificate).
You are not covered against the following:-
- Pre-existing or re-occurring medical conditions, psychological disorders such as stress, anxiety, depression, eating disorders or mental instability.
- The withdrawal of previously approved leave by your employer unless it is due to the death or serious illness of a close business associate.
- Financial circumstances or unemployment.
- Your disinclination to travel.
- Death or illness of any pets or animals.
- Terrorism, riot, civil commotion or strike.
- Cancellation due to complications with pregnancy or childbirth where the pregnancy has been confirmed before taking out cover.
- Cancellation due to death or illness of a close relative or close business associate caused by a pre-existing medical condition.
- Refusal to carry you if you are under the influence of alcohol, drugs or solvents.
- Cancellation due to circumstances arising from any deliberate or criminal act by an insured person.
This cancellation cover is subject to an excess of 20% of the amount claimed, minimum of £10, maximum £40.00.
(Please see below for Bonded Coach Holidays Trading Charter)
Please read these conditions of carriage carefully before placing a booking request. These conditions of carriage set out clearly and simply the responsibilities which we have to you and which you in turn have to us.
BOOKING YOUR EXCURSION (OR CONCERT, THEATRE OR EVENT)
You may book an excursion (or concert/event) by visiting our Bamfield office, by telephone or on our website.
For day excursions booked online, full payment is required at the time of booking. You may opt to pay a deposit for bookings made at our office or over the phone. If required (subject to availability) we can hold a booking provisionally for 48 hours.
For bookings held with a deposit, full payment must be received 1 month before departure. Payment may be made by cash, or credit/debit card. Your booking will be confirmed by the issue of a Booking Confirmation showing your pick up point, pick up time and approximate return time.
IF YOU CHANGE YOUR BOOKING
If, after your travel ticket has been issued, you wish to transfer to another of our day excursions we will do our utmost to make the changes, provided that: notification is received at our offices from the person in whose name the booking was made and that tickets have not already been purchased on your behalf. Other alterations such as the addition of requests or change of pick-up point must be notified at least 1 week before departure. We reserve the right to charge a payment of £5.00 to cover administration costs.
Changes of pick-up point or any additional special requests cannot be guaranteed within 14 days of departure. If your booking includes a ticket for an event, show or concert, it may not be possible to change this in which case a cancellation charge as detailed below would be payable.
IF YOU CANCEL YOUR EXCURSION
You, or any members of your party, may cancel your excursion at any time provided that the cancellation is made by the person in whose name the booking was made. Any cancellation by you will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below, which shows the Period before departure within which cancellation is received and the relevant Amount of cancellation charge as a % of the excursion price.
NOTE: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
IF WE CANCEL OR AMEND YOUR BOOKING
The arrangements for our excursions are made many months in advance. Sometimes minor amendments (such as to departure times or pickup points) are unavoidable and we reserve the right to amend details when required. We will do our best to keep you informed. For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.
Your travel ticket clearly shows the departure point and time. Please check this carefully. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. We request all passengers to be at their chosen pick up point at least 10 minutes before departure.
All drivers have a list of passengers joining at each point shown on clients' booking confirmations, and in the event of clients not being at the arranged point will make every endeavour to trace them. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach early notification will avoid unnecessary delay and inconvenience to other passengers.
DELAYS / MISSED SHOW / EVENT ETC.
We arrange departure times to give reasonable allowance for delays which may be incurred en route to venues. In the event of delays beyond our reasonable control (e.g. accidents/roadwork's etc.), liability is restricted to returning you to your point of departure.
In the event of coach breakdown, we will normally be able to provide alternative transport arrangements in sufficient time to avoid a major impact on the day. If the show/event is missed, or the day severely curtailed as a result of coach breakdown, then the company will accept liability and passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.
(SHOW CASTINGS - if appropriate)
We are unable to guarantee that advertised or particular performers will appear in any show or concert, and no refunds will be made unless offered by the supplier / promoter.
RIGHT OF ADMISSION
The right of admission to any event is reserved to the promoter. The company will not accept any liability or offer any refund or compensation in the event that you are refused entry to a venue by nature of your behaviour or demeanour (e.g. being drunk or under the influence of alcohol, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and belongings.
CANCELLED EVENT / SHOW
In the event of a show/event being cancelled twelve hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. The company will endeavour to obtain a transfer to a rescheduled date or refund in full.
CHILDREN & OVER 60'S
Children of 15 years of age and under must be accompanied by an adult. However, children 16 years of age may travel unaccompanied with the written permission from a parent or guardian, but this does not qualify them to accompany other children under the age of 16 who do not have parent or guardian permission.
Regardless of the above, there may be other age limitations imposed by the organisers of an event, show or concert. On some excursions a reduction in price may be available for children and over 60’s. See individual trip details.
Coach seats are normally allocated in order of booking. We endeavour to accommodate seating requests, however, seat locations cannot be guaranteed because occasionally it may prove necessary to reallocate seating due to circumstances beyond our control.
JOURNEY TIMES, PICK UP & RETURN SCHEDULES
Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control.
If you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.
We reserve the unconditional right to refuse a booking or terminate a client's booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your excursion by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply and we will be under no obligation for any refund, compensation or loss which you may incur.
PASSENGERS WITH DISABILITIES
Should you or a member of your party have any medical condition or disability that may affect the excursion, or theatre booking , please advise us prior to confirming the booking so that we can advise as to the suitability of the excursion or theatre arrangements. If a passenger requires assistance then they must travel with an able bodied carer or friend. We will make every effort to accommodate the passenger. Please advice us in advance if you intend to use a wheelchair or scooter - spaces are limited.
IF YOU HAVE A COMPLAINT
If you have a complaint during your excursion, please inform our driver/courier immiediately who will do his/her best to help you there and then.
If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to the address below. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.
In view of the relatively high cost of some of our inclusive Day Excursions we strongly recommend that our clients are covered by personal Travel Insurance.
ADDRESS FOR COMMUNICATIONS
EXTENDED TERMS AND CONDITIONS FOR BONDED SHORT BREAKS
Peter Carol Ltd. trading as
PETER CAROL COACHES
Head Office: Peter Carol Ltd, Bamfield House, Whitchurch, Bristol, BS14 0XD
Company Registered in England no. 4690992
BONDED COACH HOLIDAYS GROUP
Our Trading Charter with you (applicable only for tours including hotel/ferry accommodation).
PETER CAROL COACHES are members of the bonded coach holiday group of the confederation of passenger transport uk ltd.
Your contract is with Peter Carol Ltd. of Bamfield House, Bamfield, Bristol BS14 0XD. When you book a holiday with us, which doesn’t include a flight, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the BCH Consumer Guarantee at www.bch-uk.org.There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Peter Carol Ltd. will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
BOOKING AND PAYMENT
When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the 'lead name' or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.
Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below;
Deposits are variable depending on trip.
The balance of the price of your holiday must be paid at least 8 weeks before your departure. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.
Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use.
HOW AND WHEN DO I MAKE THIS CONTRACT WITH YOU?
Although Peter Carol Ltd. make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice
BCHG CONSUMER GUARANTEE
The Bonded Coach Holiday Group guarantees to you that in the event of our failure through insolvency to provide your package as booked, BCH Group will:
- wherever possible, arrange for your package to be completed;
- where failure occurs after a holiday has begun, arrange for you and those in your party covered by the booking to be returned by an appropriate means of transport to their UK area of departure;
- if the package cannot be completed as booked, to reimburse your booking-payments received by us, provided that BCH Group will first take into account and withhold an appropriate amount if any part of the service has already been provided (including any substituted service) or you are entitled to a refund from your credit card provider.
In the event that you are to be reimbursed under the BCH Group consumer guarantee, you will be asked to assign absolutely to BCH Group any right, claim or cause of action which you may have arising out of or connected with the subject matter and will be asked to assist BCH Group in any claim brought by them connected with the subject matter.
PAYMENTS BY CREDIT CARD
If you made payment for the booking of any services using a credit card it is likely in many circumstances that you have recourse against the credit card company in the event of services not being supplied in whole or in part due to the supplier’s financial failure. In those circumstances, you will be advised to check that you have exhausted your remedies against the credit card company.
WHEN DO I NEED TO PAY FOR MY PACKAGE AND HOW MUCH?
We reserve the right to alter the prices of any of the packages we advertise. At the time of booking you will be told the current price of the package. You can book by paying a deposit for each person named on the booking. You will be told at what point in time you will become committed to a booking, but we are not committed to the booking until such time as we provide you with our confirmation of booking. Our commitment is always conditional upon any balance being paid before the dates listed below. If you book through a nominated agent full payment must be made at the time of booking.
If you book within our balance due period, you will need to pay the total package cost at the time of your booking.
If you do not pay the outstanding balance for your package on or before the date when it is due, we may cancel your booking and you will be required to pay the cancellation charges detailed below. The date of cancellation will normally be the date on which we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.
Deposit per person: variable
Your balance is due 4/6 weeks prior to departure
Where optional items are purchased as part of the tour package these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refundable unless we obtain a refund from the supplier we use.
IF I USE AN AGENT WHO DOES MY MONEY BELONG TO?
Your agent will hold your deposit on your behalf until we issue a confirmation of your booking. The agent then holds this money on our behalf. The agent holds any balance you pay on your behalf until the date the balance is due. The agent will then forward it to us.
OUR PRICING POLICY
Peter Carol Ltd. endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes are not included in our prices, but we will notify you when applicable.
Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice. The currency exchange rate used in the holiday costings are based on rates as at 17th January 2019.
CAN I CHANGE MY HOLIDAY ARRANGEMENTS?
After we have issued our booking confirmation, we will do our best to accommodate any changes you may want to make but we cannot guarantee to do so. Any changes must be notified to us in writing and signed by the person who made the booking. If we are able to make the changes an amendment fee of £10.00 will be payable plus the cost we incur in making the amendment. The costs of making a change increases the closure to the departure date you want to make it. Some arrangements, like particular types of tickets, cannot be changed without paying a cancellation charge of up to 100% of the cost of the ticket.
CAN I TRANSFER MY PACKAGE TO SOMEONE ELSE?
You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions for the package and a change cannot normally be made later than seven days prior to departure. We will make an administration charge of £10.00 per person for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the package is paid for by the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.
HOW CAN I CANCEL MY PACKAGE:
You, or any member of your party, may cancel at any time provided that the cancellation is made by the person who made the booking and is communicated to us in writing via the office at which you made your original booking. You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date when either the travel agent or we receive your written confirmation of your cancellation. You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms.
Scale of Cancellation Charges:
|Period before departure within which written cancellation of package price is received||
Amount of cancellation charge as a %
|More than 42 days||Loss of Deposit|
|42 - 28 days||50%|
|28 - 8 days||75%|
|7 - departure date or later (including voluntary termination during the package)||100%|
You may cancel your holiday without paying any termination fee before the start of the holiday in the event of special circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
WHAT HAPPENS IF YOU CHANGE MY PACKAGE?
We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you or your booking agent know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel, a change in cross channel travel, or specification of the coach. If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:
- accept the new arrangements offered by us; or
- accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or
- cancel your holiday with us and receive a full refund of all monies
Either way, we will pay you compensation, using the Compensation table shown,
Scale of Compensation:
We will pay you compensation for significant changes on the following scale:
|Period before departure within which a cancellation has taken place||Compensation per person|
|More than 28 days||Nil|
|28 - 15 days||£15-00|
|14 - 8 days||£20-00|
|7 - 0 days||£25-00|
IMPORTANT NOTE Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions, and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel.
All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 6 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).
OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty, we will assist you. If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday. We will however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges). We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.
If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday. If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (We limit the cost of our assistance to you or your party to £5,000 per party).
WHAT DO I NEED TO DO IF I NEED TO COMPLAIN?
If you have a problem during your holiday, please inform your Tour Manager, your driver or the relevant supplier/resort representative immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a Holiday Report Form which can be obtained by your driver or local representative, which you should keep. Our contact number, for unresolved complaints will be our office number on 01275 839 839 (open in office hours). If you remain dissatisfied please follow this up within 14 days of your return home by writing to Peter Carol Coaches, Bamfield House, Bamfield, Bristol BS14 0XD giving your original booking reference number and all other relevant information, including the reference of the Holiday Report Form. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort and obtain a written report form. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Should you wish to pursue the complaint further, the BCH/CPT have an Alternative Dispute Resolution scheme and full details are available from them. Please contact them at, the Confederation of Passenger Transport, Fifth Floor Offices (South), Chancery House, 53-64 Chancery Lane, London WC2A 1QS
OUR COACHES / SEATING ARRANGEMENTS
We will always use our reasonable endeavours to provide a coach to the specification as described in our brochure or advertisement but reserve the right to substitute an alternative vehicle should unforeseen circumstances arise. There is a seating plan of the coach for each package, but it is possible that on occasions operational reasons will require a coach with a different configuration to be used. We therefore reserve the right to alter a coach-seating plan and allocate seats other than those you have requested.
Requests for particular seats can be made on most packages when booking but because allocations are made on a first come, first served basis you are recommended to book early. If you know someone who may want to book later but sit near you please discuss this with the booking clerk at the time you make your booking.
If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking. If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available, then you will be refused access to the coach and any payments made will be liable to forfeiture.
Specific seats will not be allocated on coaches that operate on feeder services between joining points and main package departure points or on coaches which carry out transfers to and from seaports.
There are no unreasonable overall luggage limits but please note only one handbag per person will be permitted in the main cabin area (maximum size 16” x 12” x 4” - 40cm x 30cm x 10cm). All other items will only be carried in the luggage hold. You must advise everyone travelling in your party that shopping bags, rucksacks, cool boxes etc. will not be permitted inside the coach passenger cabin.
Some hotel facilities, such as indoor or outdoor swimming pools or leisure facilities, may from time to time be withdrawn for routine maintenance or be subject to seasonal availability. The provision of these facilities is therefore not guaranteed.
HEALTH & SAFETY DURING YOUR PACKAGE
In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet "Health Advice for Travellers" published by the Department of Health. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor's certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration.
We want all our customers to have a happy and carefree holiday. But you must remember that you are responsible for your behaviour and hygiene and the effect it may have on others. If you or any member of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens, we will have no further obligations or liability to you. The coach driver/representative, ship's captain, or authorised official of other means of transport is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges according to the scale set out above. If the refusal is on the return journey, we have the right to terminate the contract and will have no further obligations or liability to you.
NO SMOKING POLICY
Smoking is not permitted on our coaches, this includes E-Cigarettes.
We do not allow pets to be taken on our packages. Registered Assistance Dogs will normally be accommodated on UK packages but not on overseas packages.
PICK UP POINTS, ITINERARIES, TRAVEL DOCUMENTS AND PASSPORT
For all Continental holidays, you will require a full 10-year British Passport (machine readable) valid for a further 3 months after your holiday. If you do not hold a full British Passport or you have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book. We cannot accept responsibility if passengers are not in possession of the correct travel documents. For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000 (www.direct.gov.uk).
You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. Peter Carol Ltd. reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad.
Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday, please check.
WHAT HAPPENS IF I AM DELAYED?
Your travel insurance may cover you for some delays. In addition, where you are delayed for more than six hours in any one day, we will seek to minimise any discomfort and where possible, arrange for refreshments and meals.
DO I NEED TO TAKE OUT TRAVEL INSURANCE?
We strongly advise you to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your package, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf, which would otherwise have been met by insurers.
PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even the simplest facilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Tour Managers are unable to provide such assistance.
You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it, before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip.
If you require a special diet please tell us before booking, or as soon as you are medically advised, and send us a copy of the diet. We will notify the hotel or hotels identified in your booking but please note that some hotels may not have facilities to provide special diets and we cannot be held liable for their failure to do so unless the hotel has confirmed in writing that a special diet will be catered for. Where we think that a hotel is likely to be unable to cope with a special diet, we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your package booking without charge. Any extra costs incurred by you during your package must be paid to the hotel by you prior to departure from the hotel.
You should also detail any other requests, for example, low floor rooms, particular rooms or locations on the special requests section of the booking form [or other method of confirming in writing that the request was made.] We will pass your request to the relevant supplier, but this does not necessarily mean that your request will be fulfilled. If a request can be fulfilled, you may incur an extra charge payable either to us or direct to the hotel. Please note that requests cannot be guaranteed unless we confirm on your booking confirmation that this is a guaranteed requirement.
Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure / leaflet.
Some of our hotels arrange additional entertainment. Where this is part of the package details are given on the respective brochure. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is a lack of demand or for operational reasons.
GENERAL DATA PROTECTION REGULATIONS
We comply with the GDPR 2018 Regulations, our data controller is Richard Stephens and our data protection policy can be found at https://www.petercarol.co.uk/Privacy_Policy or you can request a copy from Peter Carol Coaches, Bamfield House, Bamfield, Bristol BS14 0XD
Our emergency contact details are
TEL: 01275 839 839 (option 1)
Email: [email protected]
Publication date and details
Printed in the United Kingdom by Peter Carol Ltd., Bamfield House, Whitchurch, Bristol, BS14 0XD on 17th January 2019.